Forum Discussion

AAAMelissa's avatar
AAAMelissa
5 years ago

Payroll recording error

Hi there.  I unfortuatley have had the same error as other users with regards to an error when trying to record pays: "an application operation has timed out" then unable to connect error message. I ...
  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi AAAMelissa 

     

    Glad to hear that the timeout extender worked and you’ve been able to process the pays in more efficient batches.

     

    Please don’t hesitate to post any time you have a question as we are more than happy to help

Neil_M's avatar
Neil_M
Former Staff

Hi AAAMelissa 

 

Generally speaking a timeout error is caused when AccountRight is being asked to process more information than it can handle in a timeframe.

 

If you were getting a timeout error, then its worth applying the timeout extender. This extends the amount of time AccountRight allows before producing a timeout error

AAAMelissa's avatar
AAAMelissa
5 years ago

Hi Neil,

 

I will give that a go & let you know if it's worked after processing payroll next week.

 

Thank you,

 

Melissa

  • Neil_M's avatar
    Neil_M
    Former Staff
    5 years ago

    HI AAAMelissa 

     

    I just wanted to check and see how you got on with processing that next payroll and whether you encountered the timeout error when splitting the pay run into a couple of portions as opposed to doing the entire pay run at once?

    • AAAMelissa's avatar
      AAAMelissa
      5 years ago

      Hi Neil_M ,

      Thanks for the follow up.  I split the pay into batches of 10 employees & happy to report there were no timeout errors (much better than having to process in batches of 2!). 

      Regards,

      Melissa

      • Neil_M's avatar
        Neil_M
        Former Staff
        5 years ago

        Hi AAAMelissa 

         

        Glad to hear that the timeout extender worked and you’ve been able to process the pays in more efficient batches.

         

        Please don’t hesitate to post any time you have a question as we are more than happy to help

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