Hello Harry_Marriott
With the way STP works, it is constantly giving a new YTD figure to the ATO when you report your payruns. If you have some employees that have not had a payrun after you started using STP (such as terminated employees) then they are essentially left out of STP reporting up until you include them by replicating an Update Event ( reported $0 pay ) for them.
If some figures seem a bit off as well, pushing the next YTD figures can be considered as a sort of doublecheck to make sure all the latest information is included.
I've a similar problem with the EOFY STP Report being out, but processing a zero pay for existing employees hasn't fixed the problem.
Being left on hold with the STP Team for 2.5 hours doesn't help.
I'm guessing someone there in India gave this one up as "too hard" and felt its easier to leave the Customer in limbo.
Wonder if MYOB use the same call centre as the NBN
Hi martinha1395
Let me start by saying, New Zealand and The Phillippines...
Secondly, I don't mean to sound condescending but have you compared the Payroll Summary Report to the STP Finalisation data and verified at least a few staff have the correct amounts?
I notice there are a few places you may find the issue:
1. Ensure you have checked the Payroll Summary Report against the STP YTD for Terminated Employees from prior to STP but within 2018/19 FY. Note down the termination dates, unterminate them, process a nil payrun and declare to ATO (ensure you re-terminate them in their Cardfile)
2. Ensure all Payroll Categories have had ATO Categories assigned to them. I have found that even after the initial STP setup there were a few categories that kept glitching even though I had assigned them.
3. Can't remember what this one was, I'll get back to you shortly...
Naomi
Thanks Naomi
I followed the MYOB End of Payroll Year Guide and all reports matched, except the STP's EOFY Finalisation Totals for the 2018/19 Year (in the Payroll Reporting Center). That YTD total looked to have missed at least 6 entire Pay runs, despite all the entire years Payruns being accepted by the ATO (except two minor amendment transactions which were rejected and had the 000199 ATO error, which isn't listed anywhere to tell you how to fix it, but is answered elsewhere in this Community).
Following your advice at (2), I did fix the problem, by reinstating all staff previously terminated during the year and doing a nil pay run for the entire staff of 2018/19.
So thank you greatly for your help
The leads me to point out that this Forum looks to be way better at solving problems than the STP MYOB Tech help line, which on this occassion only served to waste my time
Hi martinha1395
Glad I could help, please show your appreciation by giving kudos to the answer... :-)
Naomi
