Forum Discussion

MJLC's avatar
MJLC
Contributing User
5 years ago

Prepare Electronic Payments

I have the same question someone else has asked. When I go to Prepare Electronic Payments the Payment No that usually defaults to the next available number (EPXXXXXX) is constantly coming up with an
  • Theresa_D's avatar
    Theresa_D
    5 years ago

    Hi MJLC 

     

    I spoke with a colleague about this for more information, please refer to his solved post here which sounds like the same issue. 

     

    Let me know if that sorts it for you. 

Theresa_D's avatar
Theresa_D
Former Staff
5 years ago

Hi MJLC 

 

Thanks for your post.  Can you clarify the question? The content was in the title and had to be moved to the body of the post which was not complete. 

 

Please let me know so I can better assist. 

  • MJLC's avatar
    MJLC
    Contributing User
    5 years ago

    When I go to Prepare Electronic Payments the Payment No that usually defaults to the next available number (EPXXXXXX) is constantly coming up with an old payment number that has already been used. I have overwritten this number with the correct payment file number I am up to, eg EP001731 but when I go to prepare my next payment it goes back to the same old number (EP001715). Please help!

    • Theresa_D's avatar
      Theresa_D
      Former Staff
      5 years ago

      Hi MJLC 

       

      Thank you for clarifying.  If you clear the AccountRight cache does that resolve the issue? This can get rid of old data shortcuts in the background that can cause odd behaviors. 

       

      Let me know how it goes and I'll further assist. 

      • MJLC's avatar
        MJLC
        Contributing User
        5 years ago

        No this didnt help

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