Forum Discussion

Experienced User

3 years ago

Processing payroll defaults to bonus/commission

Hi,

I have just transitioned to Single Touch Payroll Stage 2 and noticed that when I click on process payroll the 'process all employees paid' box is defaulting to bonus/commission rather than weekly. I've changed it to weekly and closed the window but when I go in again it's doing the same thing. Anyone know why this is happening?

Tracey_H
3 years ago
Hi CLARK1

I just tested this in 2022.9 by:

going to Process payroll>>selecting Bonus/Comission as the Pay frequency>>recording a bonus payrun

going back into Process payroll>>selecting Weekly>>recording a weekly payrun

went back into Process payroll and the frequency defaulted to Weekly

If that is not happening for you try clearing the AccountRight cache and let me know how that goes.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H
Former Staff
3 years ago
Hi jhay1

Thanks for your post. AccountRight will remember your last recorded selection. So if you change that option to weekly then process and record a pay run it should default to weekly the next time you go to process a pay run.

Please let me know how you go with this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- jhay1
  Experienced User
  3 years ago
  Hi Tracey,
  
  Thank you. It's now defaulting to weekly, so that's great.
  
  Kind regards
  
  Jenny
- CLARK1
  3 years ago
  Unfortunally that doesn't work, it always shows as Bonus/Commission even if I change it on a weekly basis.
  - Tracey_H
    Former Staff
    3 years ago
    Hi CLARK1
    
    I just tested this in 2022.9 by:
    
    going to Process payroll>>selecting Bonus/Comission as the Pay frequency>>recording a bonus payrun
    
    going back into Process payroll>>selecting Weekly>>recording a weekly payrun
    
    went back into Process payroll and the frequency defaulted to Weekly
    
    If that is not happening for you try clearing the AccountRight cache and let me know how that goes.
    
    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.