Forum Discussion

melrWA's avatar
melrWA
Experienced User
3 years ago

Returned Super - Pay Super

Hi, I use Pay Super and have sent all my batch which has been deducted from my bank 10.03 and the 31.03 I have received 1 employee's super payment.     1st question is how do I process this again? ...
Returned super
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi melrWA,

     

    Thank you for your post.

     

    You are on the right track with reversing the payment, however, once the entire batch is reversed you will need to then process the 'Successfully paid' contributions through the Pay Liabilities function so that your reconciliation balances, and then you will need to process the "returned' super though the Pay Superannuation window again so that it can be processed and sent to the respective fund. I will attach a help article below that will guide you through this process:

     

    If you have further queries on this, please let me know - happy to assist!

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff

Hi melrWA,

 

Thank you for your post.

 

You are on the right track with reversing the payment, however, once the entire batch is reversed you will need to then process the 'Successfully paid' contributions through the Pay Liabilities function so that your reconciliation balances, and then you will need to process the "returned' super though the Pay Superannuation window again so that it can be processed and sent to the respective fund. I will attach a help article below that will guide you through this process:

 

If you have further queries on this, please let me know - happy to assist!

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

melrWA's avatar
melrWA
Experienced User
3 years ago

Thanks Sam, however I'm just confused with re-processing the batch as I need it to reflect what I have reversed as this is what has been deducted from the bank.  The credit didn't come back until a few weeks later.

So if I reverse and re-process with the one that has been reversed, isn't my bank balance going to be out?

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi melrWA,

     

    Correct me if I have misunderstood your concern, but, hopefully, the below snapshot will answer your query:

     

     

    This (help article) is the recommended process we advise clients of when they have had super returned, but please do reach out if you have further queries. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • melrWA's avatar
      melrWA
      Experienced User
      3 years ago

      Thanks for the clarification, all worked out.  Sometime it's easier to understand when doing it but thanks for your support

       

      cheers

      Mel

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