Forum Discussion

melrWA's avatar
melrWA
Experienced User
3 years ago

Returned Super - Pay Super

Hi, I use Pay Super and have sent all my batch which has been deducted from my bank 10.03 and the 31.03 I have received 1 employee's super payment.     1st question is how do I process this again? ...
  • Sam_R's avatar
    3 years ago

    Hi melrWA,

     

    Thank you for your post.

     

    You are on the right track with reversing the payment, however, once the entire batch is reversed you will need to then process the 'Successfully paid' contributions through the Pay Liabilities function so that your reconciliation balances, and then you will need to process the "returned' super though the Pay Superannuation window again so that it can be processed and sent to the respective fund. I will attach a help article below that will guide you through this process:

     

    If you have further queries on this, please let me know - happy to assist!

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.