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q_man_snowflake's avatar
q_man_snowflake
Experienced User
3 years ago

Reversals of Wages still appearing in Reconcile Account

Good afternoon   I processed wages, then had to do reversal, due to employee wanting his bonus wanting to be paid to super. Unfortunately, I'm still seeing this in Reconcile Accounts.   How do i ...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi q_man_snowflake 

     

    It's only the Payment Method on the reversal transaction that changes to cash, the account will stay the same:

     

     

     

     

     

    The Pay from account on the original transaction doesn't change when the reversal is recorded. If the original amount was paid to the employee check if that transaction has already been reconciled. 

     

    If you continue to have problems please send me screenshots of the original transaction, the reversal and the Reconcile accounts window by private message.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.