Forum Discussion

BlueWren13's avatar
BlueWren13
Partner
2 years ago

SSID issues since opting in to STP2

Hi I am having issues with numerous client's MYOB files - STP2 lodgement error as below   Your notification for the online (cloud) software provider does not contain the correct Software ID. (AT...
  • CloverQ's avatar
    CloverQ
    2 years ago

    Hi BlueWren13 

     

    This error code - SBR.GEN.AUTH.008 - means that you are not authorised to submit this lodgement on behalf of this client. I'd suggest follow the troubleshooting steps for this error explained in this Help article:

     

    Fix rejected reports in Single Touch Payroll

CloverQ's avatar
CloverQ
Former Staff

Hi BlueWren13 

 

This error code - SBR.GEN.AUTH.008 - means that you are not authorised to submit this lodgement on behalf of this client. I'd suggest follow the troubleshooting steps for this error explained in this Help article:

 

Fix rejected reports in Single Touch Payroll

BlueWren13's avatar
BlueWren13
Partner
2 years ago

Thanks CloverQ 

I had been authorised and lodging STP for years for each client - only seemed to be an issue once I opted in for STP2.

All sorted now, the SSID details have been updated in AM and all is working now.

Thanks for responding.

😊