Good morning,I have upgraded to 2023.7 and have nothing in my In Tray. When I try to Load documents I get a 'something went wrong' message. I have rebooted my system and this function is still not working. Julie

Hi ALl, Thank you for your post and welcome to the Community Forum. We are aware that some of our clients are experiencing difficulties when loading documents on In-Tray. We promptly work with our team to resolved the issue. And this has now been resolved. We apologize for the inconvenience this has caused you. And we appreciate your patience in this matter. If you need further assistance, feel free to reach out to us. We are happy to assist you. If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. Kind Regards, Cel

2023.7 In Tray Issues | MYOB Community

Eric3
Trusted User
2 years ago
Getting the same thing, but haven't upgraded. I think there's an issue with In Tray.
- ryadre
  Trusted User
  2 years ago
  I just did the update this morning, and now have this Intray issue
  - Helen_Keegan
    Experienced Cover User
    2 years ago
    Having the same issue. Frustrating
Celia_B
MYOB Staff
2 years ago
Hi ALl,

Thank you for your post and welcome to the Community Forum.

We are aware that some of our clients are experiencing difficulties when loading documents on In-Tray. We promptly work with our team to resolved the issue. And this has now been resolved. We apologize for the inconvenience this has caused you. And we appreciate your patience in this matter.

If you need further assistance, feel free to reach out to us. We are happy to assist you.

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

Kind Regards,

Cel
- tassonpa
  Cover User
  2 years ago
  Hi:
  I have been experiencing this problem for the last few days. Please advise the solution. Thanks.
- Sharon_BCT
  Experienced Cover User
  2 years ago
  Solution not working for me. Just had the in Tray issue right now.
- Helen_Keegan
  Experienced Cover User
  2 years ago
  Im having issues again this morning
  - ryadre
    Trusted User
    2 years ago
    Same having issues again.
Doreen_P
MYOB Moderator
2 years ago
Hi All

Thanks for your post.

We truly appreciate your patience and understanding regarding the In-Tray issue.

The relevant team is already working on and investigating the issue. We're sorry for any inconvenience this may have caused you. We will reach out to you through this post if the issue has been resolved. Thank you for bearing with us while we work on it.

Best regards,

Doreen
Doreen_P
MYOB Moderator
2 years ago
Hi All

The issue regarding In-Tray has been resolved already. Kindly log out and then log back into your account. Please let us know if you will still receive an error using the In-Tray. We are delighted to assist you.

Best regards,

Doreen