Forum Discussion

KAAccounts's avatar
KAAccounts
Experienced User
2 years ago

Staff Card Crashes

Hi,

 

Could you please run a script over our MYOB AccountRight as we cannot access several of our employee cards. 

 

This seems to happen everytime we have an upgrade. Is this something that MYOB could address in future releases?

 

The last 4 digits of our serial number is 2042.

Company File ID is 1.

 

Thanks!

  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, KAAccounts 

     

    Were you able to open the employee's card file already? Please let us know if you require any further assistance with your concern. We are delighted to assist you.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, KAAccounts 

     

    Thanks for your post.

     

    We're sorry to hear that you keep encountering this error message every time you upgrade. Thanks for providing the details so we can run the script. We were able to run the fixed script on your company file. Please try to access the employee card file again to see if it will work now.

     

    Please let us know if you require any further with this. We are happy to assist.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, KAAccounts 

     

    Were you able to open the employee's card file already? Please let us know if you require any further assistance with your concern. We are delighted to assist you.

     

    Best regards,

    Doreen

    • KAAccounts's avatar
      KAAccounts
      Experienced User
      2 years ago

      Hi Doreen,

       

      My apologies for not responding earlier - yes we were able to get into the staff card. Thank you so much for your assistance.

       

      Regards

      KAAccounts

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, KAAccounts 

         

        Thanks for your response.

         

        We are glad to hear that the issue has been resolved. Please feel free to create a post again if further assistance is needed and one of our MYOB Moderators will attend to it. 

         

        Best regards,

        Doreen

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