Forum Discussion

jessandjus's avatar
jessandjus
Cover User
2 years ago

Standard Pay info not coming across to payrun

Since the latest updates no standard pay info is coming across into our payruns and we are manually having to enter this info each week. How can this be fixed? Please note: we have cleared cache, un...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi jessandjus,

    Thank you so much for your detailed post and welcome to the Community Forum!

    My apologies for the late response. You'll need to review the employee card file and, in the standard pay section, verify that all the required figures have been entered. This will ensure that when they process the pay run, the system will automatically generate the necessary information. Additionally, please check from the PAYROLL menu, then navigate to Process Payroll > Pay Period, and verify or modify the "Process All Employees Paid" to match your pay cycle.

    Feel free to post again, we're happy to help!
    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi jessandjus,

Thank you so much for your detailed post and welcome to the Community Forum!

My apologies for the late response. You'll need to review the employee card file and, in the standard pay section, verify that all the required figures have been entered. This will ensure that when they process the pay run, the system will automatically generate the necessary information. Additionally, please check from the PAYROLL menu, then navigate to Process Payroll > Pay Period, and verify or modify the "Process All Employees Paid" to match your pay cycle.

Feel free to post again, we're happy to help!
Regards,
Earl

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.