Forum Discussion

Keith_W's avatar
Keith_W
Experienced Cover User
3 years ago

STP Error: Your Payroll information doesn't meet the ATO requirements

Hi - Just processed first pays for the new year & met the above error regarding payroll information not meeting ATO requirements. The pay run was processed & accepted by the ATO.   Repeated checks ...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Keith_W,

     

    Thank you for your post. 

     

    When you process the pay run and report it to the ATO, are the reports being rejected? If so, is there an ATO error code with the reason for the rejection?

     

    However, If the pay has been accepted by the ATO, the data is successfully sent through. 

     

    Do let me know if you require further assistance with this. 

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Keith_W,

 

Thank you for your post. 

 

When you process the pay run and report it to the ATO, are the reports being rejected? If so, is there an ATO error code with the reason for the rejection?

 

However, If the pay has been accepted by the ATO, the data is successfully sent through. 

 

Do let me know if you require further assistance with this. 

  • Keith_W's avatar
    Keith_W
    Experienced Cover User
    3 years ago

    Hi Sam - thanks for your response. Yes, the pay run was 'accepted' by the ATO.

     

    We will monitor the next pay run & contact you if the error persists.

     

    Regards

    Keith

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.