It works if I change to the web browser version so that's a good enough work-around until ARLive is fixed.
thank you.
Hello carolineh
Our team is currently investigating the cause of this error.
Can you please check the following:
1. the version of windows you are on and if it is up to date
2. if it isn't up to date, can you please update and then try again
3. Please let me know what version you were on, the version you upgraded to, and if it still gives you the error after updating
As an interim workaround while we troubleshoot this issue, most users have had success by putting the file online and then log in using the browser version at app.myob.com to process the pay run.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
It works if I change to the web browser version so that's a good enough work-around until ARLive is fixed.
thank you.
