STP Recon Errors
STP finalisation on our clients file doesn't balance to the Payroll Activity Summary, which is correct and the Salary Sacrifice reconciled. I can see 2 payruns a few months ago, where the payruns have been reversed and the correct payrun entered fine but the YTD totals are not correct. So, I need to update the STP submission to balance to the Payroll Activity Summary. From reading support notes, I think kthis can only be done on an amended pay event lodgement. Is this correct?
Hi Lyn6164
The Payroll Activity report gets it's data from pays processed through Process payroll. The Payroll Register report and STP reports get their data from the employee card>>Pay History. So the first step when reconciling is to check that the Payroll Activity and Payroll Register report match. If they do, follow the instructions in the previously linked post, AccountRight reports don't match STP reports, to work out why the STP report is incorrect.
If those reports don't match it means that a manual adjustment has been made in Pay History in the employee card. If this is the case, you will need to change the Pay History back to what it was and process any changes/adjustments through Process Payroll. Then process a $0 pay to update STP.
Once you know what is causing the issue I'll be happy to help with how to fix it.
Please let me know how you go.
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