I processed sun super payment for the first time last week and can see it was deducted from business account but not showing on employee's super account.
I just realized sunsuper has now changed to australian retirement. How can i reverse the payment or will the payment still processed using the old sun super details?
thank you i rechecked and see it actually went through my super account today.
status shows completed but when i click the actual transaction, it shows error
but my bank account has already been deducted the amount as superchoice p/l
Hi onioncube,
Thanks for advising.
If the status is showing as 'Completed', this means the contribution has been sent to the respective fund, however, as per your situation I recommend speaking to them to see when they will process a refund. Generally when this happens, the fund will refund the payment to your account so you can re-process it with the correct details.
If you were needing any further assistance, please do reach out.
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