Forum Discussion

Contributing User

5 years ago

super over calculating for one only employee in my batch

same issue as G Bond....we've all checked the card file etc...did the update 2020.2 Tuesday...this is the first payrun since then and super is calulation at 19.75%....

Tracey_H
5 years ago
Hi julie3944

We are aware of an issue in 2020.2 which is causing superannuation to calculate incorrectly. Our developers are currently working on fixing this and understand how important it is to resolve it as quickly as possible.

We do apologise for the inconvenience caused.

Tracey_H
Former Staff
5 years ago
Hi julie3944

We are aware of an issue in 2020.2 which is causing superannuation to calculate incorrectly. Our developers are currently working on fixing this and understand how important it is to resolve it as quickly as possible.

We do apologise for the inconvenience caused.
- JillL1
  Experienced User
  5 years ago
  Have to say that am extremely disappointed that there is no aparent notification process for this, or am I missing somthing? Why, if there is such a substantial error in a software update are users not advised? Having to search a knowledge base or the community forum to find that this is a common error when we should be able to rely on the integrity of this software is simply not good enough.
  - julie3944
    Contributing User
    5 years ago
    and there's still no answer...also just have discovered another issue...can't change date on money to bank....can't reverse it, can't delete it either....