Forum Discussion

dunsboroughsett's avatar
dunsboroughsett
Contributing Cover User
11 months ago

Super Payment wont work

I have a new employee who is using Symetry Foundation Super And Pension Service. When I tried paying her super, it came up with an error for one of the payments. I cannot get a registered name to co...
  • Princess_R's avatar
    Princess_R
    11 months ago

    Hi dunsboroughsett,

     

    Thank you for your response.

     

    The only reason I am aware that you would experience that particular message would be if the fund has changed its various superannuation fund details or if that particular fund is no longer a registered APRA fund. I've checked this fund from the ATO superfund lookup, and I can see that there's an update from this fund. I recommend getting in touch with the fund to check their details and ensure that you have an up-to-date record of them, including the fund ABN and spin/USI numbers.

     

    Please let me know how you get along and if you require any further assistance. I'm here to help.

     

    Cheers,

    Princess

dunsboroughsett's avatar
dunsboroughsett
Contributing Cover User

It says "This fund can no longer receive contributions using Pay Superannuation. Please edit the fund from the Superannuation Fund List window and select a valid Fund Name for it"

 

When I search the ABN it now comes up with "The Trustee for SYMETRY PERSONAL RETIREMENT FUND." I have updated the name to this, but I still get the same error message.

 

Princess_R's avatar
Princess_R
MYOB Moderator
11 months ago

Hi dunsboroughsett,

 

Thank you for your response.

 

The only reason I am aware that you would experience that particular message would be if the fund has changed its various superannuation fund details or if that particular fund is no longer a registered APRA fund. I've checked this fund from the ATO superfund lookup, and I can see that there's an update from this fund. I recommend getting in touch with the fund to check their details and ensure that you have an up-to-date record of them, including the fund ABN and spin/USI numbers.

 

Please let me know how you get along and if you require any further assistance. I'm here to help.

 

Cheers,

Princess

  • dunsboroughsett's avatar
    dunsboroughsett
    Contributing Cover User
    11 months ago

    My employee recieved a letter today confirming the fund has changed to Rhythm. I have entered the new fund and paid her super. Thanks so much for your help!

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      11 months ago

      Hi dunsboroughsett,

       

      Thanks for the update! It's wonderful news that you've successfully processed the superannuation payments. If there's anything else you need help with or if you have further questions in the future, please feel free to get in touch. I'm here and more than happy to assist.

       

      Cheers,

      Princess

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