Forum Discussion

Contributing User

11 months ago

Super payments from bank twice

Hi all. I'm not sure what I've done wrong; whether I've set things up incorrectly or what, but whenever I process a superannuation payment I end up with 2 entries in my Bank Register: on with a "PS" ...

Genreve_S
11 months ago
Hi JMaher,

Thanks for posting your concern in the forum.

I'm sorry to hear about your difficulties reconciling your accounts. Generally, duplicates in super payments in the reconcile screen are caused by allocating the bank feeds connected to the transaction instead of matching them to existing super transactions. I recommend checking if one of the transactions is connected to the bank feed and the other to the super transaction, as this will confirm if this is in fact the reason for the duplicate.

If this does not answer your question, please send us screenshots of the two super payments recorded, bank feed window showing the payments, and the pay run for the super payment.

Let us know if you require any further assistance with this.

Thanks,
Genreve

Genreve_S

MYOB Moderator

Hi JMaher,

Thanks for posting your concern in the forum.

I'm sorry to hear about your difficulties reconciling your accounts. Generally, duplicates in super payments in the reconcile screen are caused by allocating the bank feeds connected to the transaction instead of matching them to existing super transactions. I recommend checking if one of the transactions is connected to the bank feed and the other to the super transaction, as this will confirm if this is in fact the reason for the duplicate.

If this does not answer your question, please send us screenshots of the two super payments recorded, bank feed window showing the payments, and the pay run for the super payment.

Let us know if you require any further assistance with this.

Thanks,
Genreve

JMaher

Contributing User

10 months ago

Thanks for your help. I thought I needed a rule. Now I know that I was wrong!

Princess_R
MYOB Moderator
10 months ago
Hi JMaher,

Thank you for updating us, and you're welcome! We're glad we could assist you. If you have any more questions or if there's anything else you need help with, feel free to start a new post again. We're always here to help.

Cheers,

Princess
STran1
2 months ago
JMaher, I have the same problem. Can you tell me how you fix the double posting please.