Forum Discussion

Cover User

3 years ago

Super

Hello I am trying to pay the compnay super and keep getting a message "Whoops, something went wrong" It looks like this service is unavailable right now. Please try again later. This was the same ...

Sam_R
3 years ago
Hi pugs1967 SusanA VictoriaB1,

Thanks for your posts.

Resolving this with another client, it seems it is in fact due to fund changes. The client I was assisting has processed the contributions in smaller batches (fund-by-fund) to identify the employee/s or fund causing the error. I would also recommend doing this, then asking the affected employee to contact their fund regarding any changes.

Do let me know how you get on, and perhaps update this thread on which fund was affected in your case, to assist other users in the same situation.

SUPERWRAP - PERSONAL SUPER PLAN was the identifed fund causing the error in the other case I was looking into.

Sam_R

Former Staff

Hi SusanA,

Thanks for reaching out.

If possible, would you be able to advise which superfunds you're trying to make payments to? This way I can see check to see if there have been any fund changes/mergers that may be causing this error.

SusanA

Cover User

3 years ago

Hello Sam

We are paying:

MLC Masterkey

Suncorp BrighterSuper

Energy Super

Australian Retirement Trust

Australian Super

ANZ Smart Choice

I have updated the Sunsuper fund and made a payment last month that was accepted.

Kind regards

pugs1967
3 years ago
Hi Susan

I have just mine and the super fund we both have in common is the Energy Super. All my other funds went through except this one. I am contacting my employee now and will let you know what I find out :-)

Kind Regards
Michelle
- VictoriaB1
  Contributing User
  3 years ago
  Hi Michelle,
  
  You just need to update their USI to QLG0001AU.