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RDonni's avatar
RDonni
Contributing User
3 years ago

Superannuation Guarantee

We have just noticed that the SGC did not increase automatically to 10.5% at July 1 2022 in our online Account Right Plus. So, I have done some investigating. When I checked the employee list, none s...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi RDonni 

     

    The last screenshot of the pay transaction definitely shows that two different payroll categories are linked to that employee. As it doesn't appear to be a superannuation payroll category go to Payroll categories>>Expenses tab and check if a super payroll category has been incorrectly created as an employer expense.

     

    Please let me know how you go.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi RDonni 

 

Thanks for your post. From what you're describing it sounds like you're got two super guarantee payroll categories. I'd recommend going to Cards List>>open an employee card>>Payroll details tab>>Superannuation and check the ticked super payroll categories for one at 10%.

 

If you continue to have problems with this please feel free to send me screenshots of an employee card and Payroll categories>>Superannuation tab. Make sure sensitive information is removed from screenshots prior to posting on the Forum.

 

Let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • RDonni's avatar
    RDonni
    Contributing User
    3 years ago

    No it hasn't. I still have the problem.

     

    I have attached several screen shots so you can see what is happening.

     

    The order is this:

    1 Super Tab - Showing current status of payroll detals. Shows no SGC selected

    2 Wage with super 10% - Showing payrun calculating the super at 10%, same employee

    3 Super setting - Showing SGC to calc at 10.5% and currently no employees are even selected when I go into employee tab

    4 Payroll details showing super guarantee selected - I then ticked all employees in super payroll category and now the employee shows SGC as selected

    5 Payroll with 2 SGC - Now a payrun shows SGC at both 10% AND 10.5%

     

    So somehow the 10% SGC seems to be sitting in the background and I can't get rid of it, or correct it to the 10.5%.

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi RDonni 

       

      The last screenshot of the pay transaction definitely shows that two different payroll categories are linked to that employee. As it doesn't appear to be a superannuation payroll category go to Payroll categories>>Expenses tab and check if a super payroll category has been incorrectly created as an employer expense.

       

      Please let me know how you go.

      • RDonni's avatar
        RDonni
        Contributing User
        3 years ago

        I actually found that myself today by accident, and unticked the employees. It is now working correctly. No idea how that came about.

  • RDonni's avatar
    RDonni
    Contributing User
    3 years ago

    As mentioned my client still has the problem. For her payrun tomorrow I have told her to manually over ride the incorrect duplicated amounts in the payroll, but we would prefer the system to be working correctly. Can someone please look into this?

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