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RDonni's avatar
RDonni
Contributing User
3 years ago

Superannuation Guarantee

We have just noticed that the SGC did not increase automatically to 10.5% at July 1 2022 in our online Account Right Plus. So, I have done some investigating. When I checked the employee list, none s...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi RDonni 

     

    The last screenshot of the pay transaction definitely shows that two different payroll categories are linked to that employee. As it doesn't appear to be a superannuation payroll category go to Payroll categories>>Expenses tab and check if a super payroll category has been incorrectly created as an employer expense.

     

    Please let me know how you go.

Tracey_H's avatar
Tracey_H
Former Staff

Hi RDonni 

 

Thanks for your post. From what you're describing it sounds like you're got two super guarantee payroll categories. I'd recommend going to Cards List>>open an employee card>>Payroll details tab>>Superannuation and check the ticked super payroll categories for one at 10%.

 

If you continue to have problems with this please feel free to send me screenshots of an employee card and Payroll categories>>Superannuation tab. Make sure sensitive information is removed from screenshots prior to posting on the Forum.

 

Let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

RDonni's avatar
RDonni
Contributing User
3 years ago

As mentioned my client still has the problem. For her payrun tomorrow I have told her to manually over ride the incorrect duplicated amounts in the payroll, but we would prefer the system to be working correctly. Can someone please look into this?

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