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Ilda49's avatar
Ilda49
Contributing Cover User
3 years ago

SUPERANNUATION NOT CALCULATING EACH PAY

ACCOUNTRIGHT ONLINE - 2022.4.24.6510V

 

Since the last update each time I do a payrun for a 1 longstanding employee, the Super Guarantee does not automatically generate based on the gross wage and I have to manually enter the amount.  The other staff super are being calculated correctly.

 

Employee card shows all the requirements to calculate Super are correct.

 

Please advise how this can be corrected.

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi Ilda49,

     

    Thank you for your post.

     

    If you were to create a test pay run with the dates as next month (4/7/22 - 10/7/22), does the superannuation then calculate accordingly?

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi Ilda49,

     

    Thank you for your post.

     

    If you were to create a test pay run with the dates as next month (4/7/22 - 10/7/22), does the superannuation then calculate accordingly?

    • Ilda49's avatar
      Ilda49
      Contributing Cover User
      3 years ago

      I just recorded a dummy pay run for July 2022 and the Super calculates correctly at 10.5% for this employee.

       

      So what is the problem for June 2022?

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi Ilda49,

         

        Good to hear it is working for next month. 

         

        I have seen this issue occur when an employee's super payment has been manually adjusted within that month - throwing out the calculation for the remainder of the month. For the rest of this month, you will need to manually adjust this, however, next month and onward the system will calculate super automatically again. 

         

        If you have any further queries, please let me know.

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