Superannuation payment not processed - Reversal/Reprocess necessary?
Hi BronwynT_88,
Thank you for your post.
We do advise allowing 5 working days for the contributions to reach their respective funds, and I can see from your account that these payments are now 'Completed'. If the status is still showing as 'Payment Processing' - I would advise you to click the green 'Refresh' button in the 'Manage payments' window to update this.
In regards to the change of member details, you should generally only reverse and re-process a super payment when the super has not yet been deducted, or if the fund has issued a refund and require you to update some details before re-processing (potentially your case).
Updating the details in your software will not update SuperChoice records until your next payment - so they do not update in real-time. I would advise leaving the super payment for now and wait to see if the fund gets back to you with a refund, alternatively, you could ask the employee to speak with the fund to confirm. If they do return the super payment, the below help article will guide you through this process of reversing/re-processing.
Please let me know if there's anything else I can assist with, and thank you for coming here to double-check the advice you were given - I have since passed this feedback along to the team you were speaking with.
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