Forum Discussion

DSeals's avatar
DSeals
Experienced Cover User
6 years ago

Superannuation payment not showing in 'Manage Payments'

  • CloverQ's avatar
    CloverQ
    6 years ago

    Hi DSeals 

     

    Thank you very much for the update. 

     

    The only other reason I can think of is the account you used to log in doesn't have the correct access to authorise super payments. You'll need to log in to the file using the Pay Super authoriser/creator email address, otherwise the Manage Payments list would not update for you.

     

    If you also need to enter the User ID & password to log in, please also make sure your user ID has full access to Payroll. The best way to test is by logging in using the user ID Administrator. 

     

    If you are unsure whether your email address has the correct access to Pay Super, please send me a private message with your serial number, and the email address used, I'm happy to check.