Forum Discussion

Rosie3073's avatar
Rosie3073
3 years ago

Superannuation payment

Paid Super through portal Friday 18/2/22 and today it is still showing in the Status as Processing Payment..... Has anything changed in MYOB 2022.1 AccountRight? I never remember taking this long fo...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Rosie3073 

     

    Thank you for your post. The Pay Superannuation service has been temporarily disabled while our teams deal with a duplication error with payment. While we do understand that some users would like to process their superannuation and have through to the superannuation funds as soon as possible, our teams are working on this. 

     

    We do hope to have that service enabled later this week so that those payments can be made. We will have more information available for users once that service has been re-enabled.

Komal_S's avatar
Komal_S
MYOB Staff

Hi Rosie3073 

 

Thank you for your post. The Pay Superannuation service has been temporarily disabled while our teams deal with a duplication error with payment. While we do understand that some users would like to process their superannuation and have through to the superannuation funds as soon as possible, our teams are working on this. 

 

We do hope to have that service enabled later this week so that those payments can be made. We will have more information available for users once that service has been re-enabled.

Rosie3073's avatar
Rosie3073
3 years ago

Hello,

 

Just wondering why my February Super payment is still saying payment processing from the 18/2/22.

I tried calling for support and the recording is saying all superannuation payment have now been processed, appreciate any updates as I cannot hold online for 55 minutes for the support team to assist.


Thank you

Rosie

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi Rosie3073 

    Please send me your product serial number and company file name by Private Message, and I'll follow up on the status of payments.