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Aideen's avatar
Aideen
Cover User
3 years ago

Superannuation "Processing Payment" status

Good Morning   I have also fallen victim to double payments for one of my companies. Two months worth i.e 4 payments instead of 2. What is the process to have the payments reversed as all the posts...
Aideen's avatar
Aideen
Cover User

Thanks Komal

 

I recived no email - my double dip happened after the first occurrence system wide did.  Copy of the double transactions attached.

 

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi Aideen 

 

Thanks for attaching these, can you confirm if you have received refunds for any of these amounts? 

  • Aideen's avatar
    Aideen
    Cover User
    3 years ago

    No Komal_S  Nothing has been refunded.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      3 years ago

      Hi Aideen 


      Can you please attach a screenshot of the Payroll>>Manage Payments window as we think that the payments could have been manually processed? Once we have a screenshot of that window, we would be able to identify the real cause. 

      • Aideen's avatar
        Aideen
        Cover User
        3 years ago

        Komal_S 

        In the attached screenshot the highlighted payment had been stuck in status "Processing Payment"mode for 2 days. Second payment authorised and processed immediately.

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