Superannuation returned by bank but no updated status in Manage Super
I used MYOB Pay Supperannuation for contributions Oct - Dec 2022, paid 25/1/23. On 7/2/23 a contribution was returned to the Bank. There is no updated status in Manage Superannution saying a payment was rejected/returned. Have confirmed with employee that they have changed funds. Do I need to wait for status to show before reversing all payments and resubmitting?
Regards,
VictoriaB
Hi VictoriaB1,
Thanks for your post. If you've received a refund for a super payment, you will need to reverse the pay super transaction. Our Help Article Reversing and reprocessing superannuation payments has detailed information and instructions on what you will need to do within your file.
Do let us know how you go.
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