Forum Discussion

Daph's avatar
Daph
Experienced Cover User
2 years ago

Timesheets unable to approve MYOB TEAM

Hi All used TEAM for 2 pay runs and now unable to approve timesheets in the app on my laptop.  followed instructions as per https://community.myob.com/t5/MYOB-Team-app/MYOB-Team-app-unable-to-appro...
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi, Daph 

     

    Thanks for the update.

     

    If the option is not available to untick or tick an employee from the Base Hourly, it is normal especially when you used Base Hourly from previous pay runs. 

     

    Since the resolution provided above did not work for you, kindly check the following:

     

    • Make sure that you are listed as an Approving Manager to the Location
    • Check your user access. To do this, go to Setup > User Access > Select the approving manager's user login
    • Company Information has missing information or incorrect information. To check this, go to Setup > Company Information > Check that the email address in Company Information is the same email address that originally set up MYOB Team. If the email in Company Information is not the same email used to set up MYOB Team, the Admin will need to update the email to that email, or delete the MYOB Team locations, and log in with the email in the Company
    • Timesheets are not enabled. Go to Setup > Preferences > Select System tab and ensure that the "I use Timesheets for Payroll (or Payroll and Timebilling)" option is ticked.

    Please let us know how it goes. We are eager to hear back from you.

     

    Best regards,

    Doreen

Daph's avatar
Daph
Experienced Cover User

Hi Doreen P

Thanks for replying.  I have gone into Base hourly, all employees ar ticked, however everyone is greyed and therefor there is no option to untick or tick.  Is this normal??

By the way it didn't work.  Went back into Team and got the same error message.

 

thanks

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi, Daph 

 

Thanks for the update.

 

If the option is not available to untick or tick an employee from the Base Hourly, it is normal especially when you used Base Hourly from previous pay runs. 

 

Since the resolution provided above did not work for you, kindly check the following:

 

  • Make sure that you are listed as an Approving Manager to the Location
  • Check your user access. To do this, go to Setup > User Access > Select the approving manager's user login
  • Company Information has missing information or incorrect information. To check this, go to Setup > Company Information > Check that the email address in Company Information is the same email address that originally set up MYOB Team. If the email in Company Information is not the same email used to set up MYOB Team, the Admin will need to update the email to that email, or delete the MYOB Team locations, and log in with the email in the Company
  • Timesheets are not enabled. Go to Setup > Preferences > Select System tab and ensure that the "I use Timesheets for Payroll (or Payroll and Timebilling)" option is ticked.

Please let us know how it goes. We are eager to hear back from you.

 

Best regards,

Doreen

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