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jimlivfab's avatar
jimlivfab
Experienced Cover User
3 years ago

trouble signing up to pay super

Hi I am getting the following error message after entering the Verification Code. I have been trying for the last 4 weeks. "Sorry, we're not ready to verify your bank account at the moment, please tr...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi jimlivfab 

     

    Sorry to hear that you have had that experience with contacting our phone-based team.

     

    So I can investigate this error for you, Can you send me a Private Message with the following details:

    • Last 4 digits of your Serial Number and your Account Name 
    • Your Name and Email Address used
    • A screenshot of the error message mentioned 

     

    *Update: Super log in updated

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff
3 years ago

Hi jimlivfab 

 

Sorry to hear that you have had that experience with contacting our phone-based team.

 

So I can investigate this error for you, Can you send me a Private Message with the following details:

  • Last 4 digits of your Serial Number and your Account Name 
  • Your Name and Email Address used
  • A screenshot of the error message mentioned 

 

*Update: Super log in updated

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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