Forum Discussion

DLS19042000's avatar
DLS19042000
Contributing User
3 years ago

Unable to access employee card

Hi,

 

I am having issues accessing an employee's card file.  When I click on them it comes up with the message that something's gone wrong and AccountRight needs to close. I have tried accessing the file using the online version but it won't open on there either.  I can open all other employee file.

 

Can you help fix this please? I don't want to make a new file as I need the history of the employee.

 

Thanks very much,

Lainie

  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi DLS19042000,

     

    Thanks for reaching out.

     

    This error will require us to run a script over the file to resolve it. Can you please reply with the following details:

     

    • Last 4-Digits of your serial number
    • Company File ID (Help > About MYOB AccountRight)
  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi DLS19042000,

     

    Thanks for reaching out.

     

    This error will require us to run a script over the file to resolve it. Can you please reply with the following details:

     

    • Last 4-Digits of your serial number
    • Company File ID (Help > About MYOB AccountRight)
    • DLS19042000's avatar
      DLS19042000
      Contributing User
      3 years ago

      Thanks so much - 

       

      The serial no. (last 4 digits) is : 6200

      Company File ID: 1

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi DLS19042000,

         

        Thanks for confirming that. 

         

        I've now run the scripts over your file to resolve that, however, if the issue persists please let me know. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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