Forum Discussion

SharonKI's avatar
SharonKI
Contributing User
6 years ago

Unable to Enter Payroll

Since Friday 13th September I have been unable to enter payroll.  I have been using MYOB STP payroll successfully for several months prior to this.  I process the payroll, click record and when the P...
  • SharonKI's avatar
    SharonKI
    6 years ago

    Unbelievable news.  After a week and many hours of back and forth between MYOB and my IT man I decided to turn off my ROUTER and plug it back it.  SUCCESS.  After notifying the ATO again that I'm using MYOB (which they said they already knew)  I can now do my payroll.  Sometimes it's just the little things that can help.  Hope this saves someone else a lot of time and money.

Gayathri's avatar
Gayathri
Former Staff
6 years ago

Hi SharonKI,

 

Thank you for the post!

 

I am sorry for the inconvenience.If you can send a private message with the details:

  1. The serial number of the company file (Setup>>Company Information)
  2. Email Address
  3. Company File ID
  4. Is the file online/offline

Here is a link that will take you to your private messages- Private Messages . You can send us a private message here.

 

Thank you.

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