Unable to process payroll
I am unable to process my fortnightly payroll. After clicking "process all employess with fortnightly pays and entering the pay period dates and payment date, the box below shows the message "No records exist or match your criteria" and I can go no further.
I have checked the employee cards and there are no changes there. The last payroll shows in the reports and we have made no changes to our system setup. The software version is 2021.3.0.
Any help would be much appreciated.
Thank you Steven,
Problem has been solved.
It was a fault with the display on the computer I was using - the "next" button wasn't displaying, it was missing all together so I couldn't go any further.
When moving to another computer, all was normal and payroll could be processed as usual.
Our IT people don't know what happened, but I now have a new compter and screen!