Forum Discussion

SharonKI's avatar
SharonKI
Contributing User
6 years ago

Unable to Enter Payroll

Since Friday 13th September I have been unable to enter payroll.  I have been using MYOB STP payroll successfully for several months prior to this.  I process the payroll, click record and when the P...
  • SharonKI's avatar
    SharonKI
    6 years ago

    Unbelievable news.  After a week and many hours of back and forth between MYOB and my IT man I decided to turn off my ROUTER and plug it back it.  SUCCESS.  After notifying the ATO again that I'm using MYOB (which they said they already knew)  I can now do my payroll.  Sometimes it's just the little things that can help.  Hope this saves someone else a lot of time and money.

SharonKI's avatar
SharonKI
Contributing User
6 years ago

Unbelievable news.  After a week and many hours of back and forth between MYOB and my IT man I decided to turn off my ROUTER and plug it back it.  SUCCESS.  After notifying the ATO again that I'm using MYOB (which they said they already knew)  I can now do my payroll.  Sometimes it's just the little things that can help.  Hope this saves someone else a lot of time and money.

  • Gayathri's avatar
    Gayathri
    Former Staff
    6 years ago

    Hi SharonKI,

     

    Thank you for the post!

     

    Thanks for letting us know and sharing your solution with the MYOB Community so that others can benefit. If you do have any further enquires don't hesitate to post on this Forum again.

     

    Thank you.

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