Forum Discussion

awpmnsw's avatar
awpmnsw
Experienced Cover User
6 years ago

unable to save bank file

We have process payroll and a new employee did not have the bank details entered. The payment for this employee was done manually in the bank and remains in the prepare electronic payments screen. I...
  • awpmnsw's avatar
    awpmnsw
    6 years ago

    Hi Lisa,

     

    Yes the transaction is on the screen. I have selected it and then I get an error message as described above

LRBooks61's avatar
LRBooks61
Ultimate Cover User
6 years ago

Forgive me for this question.....................

 

You say the transaction is in the prepare electronic payments screen................but there is nothing to select.................can you actually see the transaction? What is the date?

 

It will disappear if the date you select is prior to the date of the transaction.

 

This is the question I want forgiveness for....................ifthe transaction is there have you selected it for processing???

 

please forgive me but sometimes you need to ask.

 

cheers

Lisa

  • awpmnsw's avatar
    awpmnsw
    Experienced Cover User
    6 years ago

    Hi Lisa,

     

    Yes the transaction is on the screen. I have selected it and then I get an error message as described above

    • sholt73's avatar
      sholt73
      Super User
      6 years ago

      just thinking on this, are you ticking off the transaction to be a standalone payment from the bank file or are you ticking this off with other transactions?

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