Forum Discussion

nicolepeta's avatar
3 years ago

Unable to sign up to

I have full access to our online account, but as soon as I click through to register to pay superannuation I continue to get the below message. Have restarted myob and computer several times. Have even had my user profile reset, and it continues. I have sat for hours on hold and we really need this sorted as super is about to be overdue.

  • Hi nicolepeta 


    Welcome to the Community Forum, I'd be happy to assist you with this.

     

    So I can investigate this error, Can you send me a Private Message with the following details:

    • Last 4 digits of your Serial Number
    • Account Name 
    • Your Name and Email Address used to sign up

     

    *Update: Checked user access and responded over Private Message


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • SamaraM's avatar
    SamaraM
    Former Staff

    Hi nicolepeta 


    Welcome to the Community Forum, I'd be happy to assist you with this.

     

    So I can investigate this error, Can you send me a Private Message with the following details:

    • Last 4 digits of your Serial Number
    • Account Name 
    • Your Name and Email Address used to sign up

     

    *Update: Checked user access and responded over Private Message


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.