Forum Discussion

Tash2019's avatar
Tash2019
Experienced Cover User
2 years ago

URGENT - Direct Entry User ID / APCA

Can someone please help urgently 

 

We have changed our bank account to Macquarie. I have updated the details under the accounts section including the Direct Entry User ID but the payment file returns with several errors:

 

"File contains a balancing account that is not in your nominated list of accounts"

"File contains a trace account that is not included in your nominated list of accounts"

"File uploaded isnt a valid format"

 

I have to pay 200 staff today. Macquarie bank say there should be a second section in MYOB that I need to enter the Direct Entry ID but I can't find anything listed on the forum about this, only the accounts section.

 

I am currently on hold with MYOB and have been for 1 hour 22 mins.

 

Please help :(

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi Tash2019 

     

    Thanks for your post. The only Direct Entry User ID field is in the Accounts List>>open the bank account funds will be withdrawn from>>Banking tab. This is the field used when creating the ABA file. I'd check with your bank if a self-balancing transaction is required as this might be causing the errors.

     

    Let me know how you go.

     

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