Forum Discussion

Janice2's avatar
Janice2
2 years ago

When I click on Process Payroll AccountRight has to close down

Today when I click on Process Payroll the "Something's gone wrong and AccounRight needs to close" message comes up.  I've tried 3 times.  Same message each time.  I need urgent assistance please.
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi Janice2, 

     

    Thank you for reaching out. 

     

    Currently, the single-touch payroll reporting center is having intermittent issues for some users. The team is currently investigating the issue and will be working on fixing it. We appreciate your patience in this matter.

     

    In the meantime, If you have any other concerns feel free to let us know. We are happy to help. 

     

    Cheers, 

    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Janice2, 

 

Thank you for reaching out. 

 

Currently, the single-touch payroll reporting center is having intermittent issues for some users. The team is currently investigating the issue and will be working on fixing it. We appreciate your patience in this matter.

 

In the meantime, If you have any other concerns feel free to let us know. We are happy to help. 

 

Cheers, 

Genreve

KelliDF's avatar
KelliDF
Contributing User
2 years ago

I think this issue is for a great many users and not a few - FYI you do know it is year end!

  • RTCafe's avatar
    RTCafe
    2 years ago

    I don't think MYOB care that its EOY!!  The same issue happened last year - you'd think that they would be aware that at this time of year it is crucial that the system is working properly and that all upgrades are fully checked to make sure that everything is working properly before rolling it out, especially a couple of days before the end of the financial year!

    As you mentioned it is not just a few users it seems to be a LOT of users having this problem.

    MYOB you need to fix this URGENTLY.

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