Forum Discussion

CatherineBryant's avatar
CatherineBryant
Contributing Partner
7 months ago

Attachments have dropped off transactions and reverted to the In Tray

I logged into my AccountRight file to find more than 1,000 documents in my In Tray.  They are all older documents dated from 2016 - 2019.  Upon investigation it seems that these documents, that have ...
attachments
In Tray
  • CatherineBryant's avatar
    CatherineBryant
    6 months ago

    It seems to have fixed itself overnight.  I logged in this morning and the issue has resolved.  

     

    To anyone who experiences this in the future - I suggest you give it 24 hours to resolve itself before taking any action.  

CatherineBryant's avatar
CatherineBryant
Contributing Partner

It seems to have fixed itself overnight.  I logged in this morning and the issue has resolved.  

 

To anyone who experiences this in the future - I suggest you give it 24 hours to resolve itself before taking any action.  

Shella_A's avatar
Shella_A
MYOB Staff
6 months ago

Hi CatherineBryant,

 

It was great to hear that the issue resolved itself! Your patience and observation are appreciated. I'll be closing this thread now. Thanks for sharing your experience and suggestions.

 

Feel free to post again anytime you require further assistance.

 

 

Cheers,

Shella

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