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mrshanna's avatar
mrshanna
Experienced Cover User
7 months ago

Baslink not responding

Hi, I have 3 different companies I do BAS for. Today, for some unknown reason, program keeps freezing (not responding) when I am in BAS. It's happened on all 3 companies each time i am in bas area....
Doreen_P's avatar
Doreen_P
MYOB Moderator
7 months ago

Hi All

 

I've taken a look into our system, but no issues like the freezing problem in BAS have popped up. Let's tackle this together! Can you give these troubleshooting tips a shot? Clear the AccountRight cache, give the app a fresh install, and check out more handy tips with the link I've attached here.

 

Also, since you're using AccountRight, you can also check the link for Timeout Extender. This will really help you a lot with the freezing of AccountRight when doing BASlink.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

 

Best regards,

Doreen

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