Forum Discussion

mrshanna's avatar
mrshanna
Experienced Cover User
7 months ago

Baslink not responding

Hi, I have 3 different companies I do BAS for. Today, for some unknown reason, program keeps freezing (not responding) when I am in BAS. It's happened on all 3 companies each time i am in bas area....
Princess_R's avatar
Princess_R
MYOB Moderator

Hi mrshanna,

 

Thanks for bringing this to our attention. I've checked our end for any reported incidents regarding the update, but I couldn't find anything related to the freezing issue you're experiencing in the BAS area.

 

To help resolve this, could you please try some troubleshooting steps? This could include clearing the AccountRight cache, uninstalling, and reinstalling the application, and other troubleshooting methods outlined in this Help article: AccountRight not responding.

 

If the issue persists, please provide a diagnostic log so I can look into it further.

 

Feel free to respond if you need further assistance.

 

Cheers,

Princess

CHASE's avatar
CHASE
Contributing Cover User
4 months ago

Hi Princess,

 

Thank you for replying to the message, but this issue has been continuing for a long time and each time it is brought up, it seems like it is the first time MYOB have experienced the issue.

It is very annoying and time consuming when trying to do multiple BAS's.

Thank you again for your time.

Joe

 

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