Forum Discussion

VK1's avatar
VK1
7 months ago

Changed email and account was blocked

I changed the email address in our account & the account has been blocked.  I can't get in with the old email or new & passwords don't work either. Cannot get anyone on the phone
Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi VK1,

 

Thank you for reaching out.

 

I see you're encountering some difficulties with your account following an email address change. To assist you further, could you kindly send me a private message containing the following details:

  • Full name and the updated email address
  • Previous email address
  • Serial number
  • A screenshot of the error message you're encountering

Looking forward to hearing from you!

 

Cheers,

Princess

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