Forum Discussion

gracie's avatar
gracie
Contributing Cover User
5 years ago

Files Missing

Help. Have just finished BAS statements - July - Sept Quart. When running reports for the months concerned July, Aug, Sept ( GST - detail cash ) July does not come up , says no transactions . This ...
  • Tracey_H's avatar
    Tracey_H
    5 years ago

    Hi gracie 

     

    Firstly I would recommend upgrading to 2020.3, this link to our website has information on the system requirements: Minimum system requirements

     

    To resolve your report issue, filter the report by smaller date ranges. For example, filter for the first week in July, if the report displays then there isn't a problem transaction in that week so move on to the second week. If the report doesn't display, make the date range smaller in that first week. You need to get it down to one day that the report doesn't display.

     

    Once you've got it narrowed down to one day check that day for transactions with missing Tax codes:

     

     

    Please let me know how you go.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

gracie's avatar
gracie
Contributing Cover User

Thanks for response Tracey.

Have checked general Journals for July , all seems to look okay , no different from other months transactions?

sorry to be vague , where would i be looking for tax codes.

Am still using Accountright2019.4 ( not on Windows 10 yet)

Thanking you

Gracie

 

 

 

Tracey_H's avatar
Tracey_H
Former Staff
5 years ago

Hi gracie 

 

Firstly I would recommend upgrading to 2020.3, this link to our website has information on the system requirements: Minimum system requirements

 

To resolve your report issue, filter the report by smaller date ranges. For example, filter for the first week in July, if the report displays then there isn't a problem transaction in that week so move on to the second week. If the report doesn't display, make the date range smaller in that first week. You need to get it down to one day that the report doesn't display.

 

Once you've got it narrowed down to one day check that day for transactions with missing Tax codes:

 

 

Please let me know how you go.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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