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francisvanant's avatar
francisvanant
14 days ago

GST not recalculating on receive money

Hi There   I have an issue where i have imported receive money and i have found some are calculating the GST and some are not. On all I allocate per line GST and I have GST inclusive selected. I no...
  • Shella_A's avatar
    Shella_A
    14 days ago

    Hi francisvanant,

     

    Thanks for trying the suggested workaround for fixing the GST calculation issue in your imported reports. A further check is needed to find out the exact cause of this issue, and this needs assistance from our support team. You can contact them on live chat via our virtual assistant MOCA or raise a support ticket through MyAccount.

     

     

    Kind regards,

    Shella

Isaiah_C's avatar
Isaiah_C
MYOB Moderator

Hi francisvanant,

 

When importing transactions, it's essential to ensure that the tax codes and GST settings in the import file align with the MYOB system requirements.

 

Verify that the import file specifies the GST code for each line correctly. Any discrepancies in tax codes might cause the system to handle GST calculations differently.

 

Since you have GST inclusive selected, confirm that all the line items are marked as inclusive in the source file or during the import process. If the issue persists, try re-importing the transactions after making sure that all data entries have consistent tax allocations and settings.

 

Lastly, double check that the default tax code settings for the relevant accounts are correct, as this can impact how GST is applied automatically during the import.

 

Regards,

Sai

francisvanant's avatar
francisvanant
14 days ago

Thanks I have done thousands of these imports, its the first time its not calculating. I have all the things you recommend already.

regards

Francis

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    14 days ago

    Hi francisvanant,

     

    Thanks for trying the suggested workaround for fixing the GST calculation issue in your imported reports. A further check is needed to find out the exact cause of this issue, and this needs assistance from our support team. You can contact them on live chat via our virtual assistant MOCA or raise a support ticket through MyAccount.

     

     

    Kind regards,

    Shella

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