Leap not Syncing with MYOB
Hi My issue is that LEAP is not allowing me to sync with MYOB, keeps popping up with me to login to MYOB and even when I enter my login - I try again to sync the entries and the same message pops up...
Forum Discussion
Was your issue fixed?
I am a contractor to LEAP and I was able to resolve the issue. Instead of entering your MYOB online username and password (eg. Username =email address), you need to enter the MYOB username and password (eg. Username-"Administrator").
AnnBowen76 wrote:Was your issue fixed?
Hi pjh1234
I am sorry but you have confused me with your instructions.
These are the instructions from LEAP:-
- Go to https://secure.myob.com/ > login with MYOB credentials and disconnect LEAP
- Open General Ledger Link from LEAP > click Sync Now
- Enter MYOB login details to sign into first login prompt
- Enter Administrator and no password in second login prompt and select relevant company data file
Is this what you are saying? Because it doesn’t work. It is still not syncing.
I am staying NOT to do LEAP's Step 3, instead enter your MYOB login (the one you would have used in a desktop version). So if your username was Administrator with no password - put that in. But it may have been something different (eg. "John Smith", password "Administrator1".
Feel free to email me if this doesn't work and I can zoom with you to help you. I don't know if I'm allowed to give me email address here, but is lrl@lapm.com.au.
I am having the same issue. Could someone please help me with this? Thanks so much.
Hi, I found by talking with tech help that my problem was solved. You do need to set aside a lot of time as MYOB is quite useless getting you to where you need to be. I am sorry but I can't remember the details but I found someone eventually who has worked with MYOB for a long time and knows the program inside out. Waaka from the MYOB team is a gem as he talked me right through and was very patient.
