Forum Discussion

E-Smith's avatar
E-Smith
3 months ago

Top level header account incorrect balance

My top level expense header account has an amount which does not reflect the total of all expense accounts combined, it has a lower value than it should. I closed my file for the 2024 financial year...
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi E-Smith,

 

It's interesting how your expense accounts are not zeroed out right after closing your financial year. Your issue seems to be very unusual. While waiting for insights from other users, it might be best to create a support ticket from the My Account page. 

 

Regards,

Genreve

E-Smith's avatar
E-Smith
3 months ago

It’s very strange! Will send off a support ticket, thank you 

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi E-Smith,

     

    You are always welcome! If you need any assistance in the future, please feel free to post again.

     

    Regards,

    Sai 

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