Setting up additional two-factor authentication methods

Hey everyone!

We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods.

This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method.

We recommend setting this up now to ensure you have a backup method to login without needing to contact us.

You can set up:

- Authenticator app (recommended) on a mobile phone or tablet

- SMS sent to your mobile phone

- Email (if set up initially)

Instructions to set up an additional 2FA method:

1. Log into My Account (myaccount.myob.com).

2. Click your user name in the top-right corner and choose Account security.

3. Click the Add (>) button for the desired 2FA method.

4. Verify your identity with a 2FA code.

5. Follow the prompts to complete the setup.

Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu.

For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article.

Cheers, Amanda.

BenModern
Experienced Cover User
2 months ago
I may be the outlier here, but 2FA every 24 hours is far too onerous and annoying. I understand security - but thats what passwords are for. I want to be able to easily use the application on the run or when its not necessarily convenient to have emails / other devices handy.

Fine - give people the option if they wish this level of security but there should also be options for longer periods of 2FA validity. After all - its our account, should be our choice what level of security we wish to apply.
- TC1808
  Experienced User
  2 months ago
  Agree! It should be an option. Having to enter a code daily is overkill in my opinion but at least let has have the choice. Though from past experience, I would say this is very unlikely to happen as MYOB don't listen to their customers.
- Mike66
  2 months ago
  I agree, very frustrating...especially when the SMS system is broken and no other method of 2FA is offered. Can't log on to our own database anymore...might need to take back control of our own business data...?
- MickyH75
  Experienced User
  2 months ago
  BenModernI don't think you're an outlier. Those that are happy for it to be every 24h are probably the outliers.
  - DuncanS
    Ultimate Partner
    2 months ago
    I understand the 24 hour timeframe is a Treasury requirement.
    
    PayDay Super requirements were announced by the Treasurer this week (say 17 September 2024).
    Treasury appears to have ignored the workload/cost of implementation of PayDay Super for micro businesses. I recall that my Professional Body in the submission to Treasury suggested that micro businesses be excluded from PayDay Super.
    
    Lots of changes from Treasury (conceivably with good intent) but it appears without much consideration of the implementation process.
    
    Duncan
TC1808
Experienced User
6 months ago
Thanks Amanda.
AmandaCL
MYOB Moderator
6 months ago
Hey ElisaSmith

If you've updated your email address recently I would suggest getting a File Administrator to double check that it has been updated within the file as well.

They'll be able to do this by selecting Setup > User Access and clicking on your User ID. You'll want to make sure your new email address is listed and that "This user will sign on with a my.MYOB account" is ticked. More detailed instructions can be found here.

Cheers, Amanda.
ElisaSmith
6 months ago
How will I go if I log back into my.MYOB and change the email address back?
My accountant doesn't have enough access and I am the administrator.
I have rung the 1300 number several times today however it states the "number is currently unavailable"
- AmandaCL
  MYOB Moderator
  6 months ago
  Hey ElisaSmith
  
  You can log back into my.MYOB and change your email address back to the original one. Once you've done that you'll want to sign in on app.myob.com with the original email address and open your file then add the new email address as a new user. This should update your login going forwards to be able to use the new email address.
  
  Let me know if you have any further questions!
  
  Cheers, Amanda.
  - ElisaSmith
    6 months ago
    Thanks Amanda,
    I ended up getting the correct number, and spent an hour on the phone - sadly had to pay for him a fee, however I am back into my file. Thanks for your help.
DuncanS
Ultimate Partner
6 months ago
AmandaCL

Amanda,

I recall MYOB introduced 2FA some years ago.
There was various discussions with MYOB and I was told MYOB used MFA and AI to recognise the computer used.

What has changed in the past month?
My email confirmations stopped working some time ago.

My Partner Manager informs me that she cannot help with Technical Support.
Is that correct?

Duncan
- AmandaCL
  MYOB Moderator
  6 months ago
  Hey Duncan!
  
  Our 2FA is linked to your login so upon logging in with a particular email address, your 2FA method will come up next based on how you've set it up previously.
  
  Recently, we introduced additional methods to set up your 2FA. More information can be found on this page: https://www.myob.com/au/support/login-and-2fa/setting-up-additional-two-factor-authentication-2fa-methods.
  
  If your email confirmations have recently stopped working, I'd recommend double checking your computer time settings have been set to automatic, sometimes if it's been manually set and is off by a few seconds/minutes it can impact those codes coming through.
  
  Cheers, Amanda.
TC1808
Experienced User
6 months ago
Hi Amanda

how does this work if we have staff accessing from two different sites. Or if one staff member is away and someone else needs to login. Last thing we want is to have phone each other up to get an authentication code!
- AmandaCL
  MYOB Moderator
  6 months ago
  Hey TC1808
  
  If phone doesn't work for you, we have other 2FA methods that you can choose from listed on this page here.
  
  Cheers, Amanda.
Honza
5 months ago
Hi, I'm having trouble setting up the 2FA for my account. I want to set up the SMS. So we go to the account set up page.
Honza
5 months ago
Thenn when I click on +Add to get into SMS, I get this one.
Honza
5 months ago
So how do I put in a phone number to set up the SMS 2FA? As far as I can tell, the software does not work great.
- AmandaCL
  MYOB Moderator
  5 months ago
  Hey Honza
  
  In order to set up an additional 2FA method, you'll be asked to authorise using one of your existing 2FA methods. The second screenshot you've provided is where you'll be able to select which existing 2FA method you want to use. I'd recommend selecting email as you've already set it up and then you'll be able to go forwards from there.
  
  Once you've authorised, you'll be able to input your mobile number and set up your alternative 2FA method.
  
  Cheers, Amanda.
Anonymous
5 months ago
Hi Amanda, can you please advise how I can delete completely my account from here. We don't use MYOB and we don't use this community forum.
I can't find any option to delete profile in account settings.
Appreciate your help.
Thank you
An