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ABA File $$$ does not match Nett
We have an issue with our two most recent pay periods. The ABA uploaded file is $900.00 more than the total Net Pay on the payroll Activity Summary. We have isolated the error - which was due to an entry on the employee card file under payment details. Pay is split between three accounts - one was entered as 100 percent instead of $100.00 Our employee has been overpaid $900.00 per week for two weeks. How is this possible??? Is there no check on the ABA total$ compared to the Nett Pay$$$$ We have our own internal checks and fortunately will be able to resolve with this employee -
Changing Superannuation when creating a new super payment
On the Cretate super payment page, I get the option to make a super payment, but the Superannuation Fund has changed details (following a merger), and the super fund shown is the old one. - Under Payroll settings/Superannuation funds created a new super fund for the new details. - Under Payroll settings/General Payroll information I made the new fund the default Superannuation fund. But even after changing the default super fund, I still get the old fund showing on the Create Super Payment page and list to be paid. (see attachment) How do I change the super fund that automatically shows up the Create Super Payment list? I'm stuck. Can't make super payments. Tried deleting the option (to tick) on the Create Super Payment page. But to no avail. Nothing in the help secton
Teams app
I have some staff that are unable to view the timesheets entered in MYOB teams. It has started to become very distressing, as they are expecting a certain amount in pay. They are unable to view their entered timesheets, and worked shifts have not been entered. This results in a decrease in wages they are expecting for that week. How can this issue be resolved?
MYOB Teams app v desktop pay week start
I have just started implemented MYOB Teams to staff. Our payroll week commences on a Friday. In the browser I have checked (yes I saw posts on ensuring the browsers payroll settings are correct) it is set as Friday. then when I go to approve timesheets the week is correct. BUT if I try to approve timesheets through the app on my phone the pay week starts from Monday. Frustrating as its easy for me to approve on app on phone (Android) even though I pay through desktop. I would have thought the Teams app should be compatible with what you have as default in payroll settings regardless of where you open it.
Jury Duty - processing the refund
Hi - I have a staff member who I paid for Jury Duty. This has now been refunded in full by the court (Western Australia) and I need to know how to process the refund in MYOB. I set up a separate wage category (Jury Duty payment) when I processed the Jury Payment to the employee in payroll. How do I record the refund? Thanks Kate
MYOB Team - Leave Request
Afternoon, When trying to add a leave request in the MYOB Teams APP, there are no Leave Reasons available to choose from (see screenshot). There are leave types set up in MYOB (see screen shot). All other employees are able to add leave. There is nothing special with the leave types as they are used for all employees. Help would be appreciated. Kath
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