nameofpete's avatar
nameofpete
Cover User
6 years ago
Status:
New

Card: Customer - Different email address for invoices and statements

We deal with a few large international companies who require invoices to go to one automated email address and statements to go to their accounts payable email address.

Can MYOB make an allowance in a future release to have a dedicated sales invoice email address and a dedicated statement email address.

 

"Being able to have different email addresses for sales invoices and statements"

  • I have exactly the same issue - It would be great if this could be included in a future release

  • H-TS's avatar
    H-TS
    Trusted User

    Also, sometimes quotes are to be sent somewhere different again...

  • I have a few customers who want invoices sent to one email address and statements sent to another.  It appears this is a common request.  Has MYOB Accountright the capacity to do this yet?  Seems to be something that has been requested for some years.

  • Davedog's avatar
    Davedog
    Experienced User

    I would also like to be able to choose which email address invoice reminders are sent to. Currently they get sent to the warehouse along with the customer as distribution is handled offsite by a third party logistics company. Obviously the warehouse was not happy with this situation and so I have had to switch off this otherwise handy feature.

  • sheza2's avatar
    sheza2
    Contributing User

    I also need to send invoices and quotes to different email address.

  • Furneysaccounts's avatar
    Furneysaccounts
    Experienced Cover User

    I have the same issue with many of my account customers.

    If you send the statements to the wrong address they will be ignored.

    At the moment if you change the email address on 1 customer when emailing invoices, you can't change any more until you send and do it again.

    This is also very infuriating.

  • Sue_S's avatar
    Sue_S
    Contributing User

    2 email fields needed in customer card

    • Sue_S's avatar
      Sue_S
      Contributing User

      My comment disappeared from my previous post. With the arrival of invoice-only email addresses, we need room on the customer card for the email to the office/admin person as well as the invoicing email.