One feature that is lacking from MYOB is the abillity to have a Head Office account so multiple customers can have their invoices combined onto one statement.
for example one of our customers ...
We have several (~6) customers with multiple branches (3-40 odd branches). Currently we have them set up as separate customers/cards and then have to pdf invoices and statements, save them individually and send them to head offices for payment in two batches (North Island and South Island). We receive one or two payments from each customer for all of their branches, which of course won't reconcile using bank feeds so need to go through them manually each month. Also when doing reporting, it is difficult to look at trends with these customers on a branch and then national level.
We would very much appreciate the ability to have a head office type of link, the ability to reconciles payments for multiple branches, and reports that also allows for primary (branch) and secondary (head office/grouped) level reporting. I rasied this with MYOB when we first started using it in 2013.
With large customers, we really need more email/contact person fields. Some specific ones for eg orders, accounts, contracts/head honcho would be good, or the ability to put in a job title for each contact.
We are not interested in using/paying for third party apps and consider that this should be part of standard functionality of software like MYOB. With the increased subscription price, we are looking at alternative providers that have this 'out of the box'.