Hi there.
Had a client today getting some feedback from customers/suppliers etc about when an email (sent from AR Live mail) arrives into the inbox it has the email address "accountright@apps.myob....
We have been using this functionality for a few years now and love it, with one caveat.
From time to time, a customer will hit reply and even try to send a purchase order to "AccountRight@apps.myob.com"
This is quite frustrating (more for our customers) and makes the service far from ideal.
Other systems i have seen offer a unique email address. something like '[company name][companyID]@apps.myob.com'
This way, any responses could be forwarded back to the appropriate email account- and not lost forever
Are there any plans for this functionality within the current product development roadmap? If not- who else wants it? we do!
Thanks
Jeremy
Hi Jeremy-Martens,
I am curious. Are you saying that if someone replies directly to an invoice that was sent to them using the AccountRight email system that it doesn't respond to the default email address provided in the settings?
Or are you saying that they put in the accountright@apps.myob.com email address manually when replying?
If they are not putting it in manually and just clicking the reply button please check your default email settings which is filled with the email address they are to reply back to when clicking the reply button. You can find out more here, Set up your default email settings.
It is really customer dependent. I'm guessing that some email systems ( or humans) ignore the 'default reply to' email address, and just send to the original sender.
That would be the down-side of 'setting' a "reply-to" rather than a genuine "send as".
I would love to have a better solution as there is no way that either we or our customers know that theyve sent to the wrong address.
Thanks
Jeremy
I've noticed that my own email program, MS Outlook 365, defaults to send to the actual sender.
So it would automatically reply to the MYOB AccountRight email, not the 'send as' email.
