Hi there.
Had a client today getting some feedback from customers/suppliers etc about when an email (sent from AR Live mail) arrives into the inbox it has the email address "accountright@apps.myob....
We have been using this functionality for a few years now and love it, with one caveat.
From time to time, a customer will hit reply and even try to send a purchase order to "AccountRight@apps.myob.com"
This is quite frustrating (more for our customers) and makes the service far from ideal.
Other systems i have seen offer a unique email address. something like '[company name][companyID]@apps.myob.com'
This way, any responses could be forwarded back to the appropriate email account- and not lost forever
Are there any plans for this functionality within the current product development roadmap? If not- who else wants it? we do!
Thanks
Jeremy
It is really customer dependent. I'm guessing that some email systems ( or humans) ignore the 'default reply to' email address, and just send to the original sender.
That would be the down-side of 'setting' a "reply-to" rather than a genuine "send as".
I would love to have a better solution as there is no way that either we or our customers know that theyve sent to the wrong address.
Thanks
Jeremy